Get help
Ask in the Mishmar Discord, at mishmar.io/discord. Post your question in #support: each question gets its own thread, so the answer stays where the next person can find it.
What to put in a question
Section titled “What to put in a question”- The venue, Hyperliquid or Binance, and the agent’s name.
- What you ran or clicked, and what you expected to happen.
- The error code and message, as the CLI, the SDK or the console shows them.
- The output of
mishmar version.
Leave out anything secret. Nobody needs a key, an API secret, a seed phrase or a token to answer a question, and everything in #support can be read by everyone in the server.
Nobody from Mishmar will DM you first
Section titled “Nobody from Mishmar will DM you first”Mishmar staff answer in the server’s channels. We never message you first, and we never ask for a key, a secret, a seed phrase, a sign-in link or a code. Anyone who does is not us: don’t answer, and report them in #support.
Some things need your account, so they go to support@mishmar.io, from the address you sign in with:
- You’ve lost every passkey and wallet on your user.
- You want to see, export or delete your information.
- Anything you’d rather not post in public.
To report a security issue, follow the security policy.